Welcome to the Claar's!

Somehow I managed to lose the Thru-bolt Cap for one side of our front door. It has been bugging me forever--I lost it years ago--but they don't sell such things at Home Depot. I came across the brochure for the lock set we had, and there was a URL, so I figured I'd surf on over there and see if I couldn't find one.

I was only able to find the actual thru-bolt (order in quantities of 100!) so I dropped them an email asking if it were possible to get another cap.

In less than one hour--on a Saturday evening! I had an email telling me that they'd ordered me the cap, and it would arrive within 5-7 days. I was massively impressed: That's just unheard-of customer service these days. Needless to say, they made my day, and I'm recommending them to everyone.